Job Description

About Tribotics Ltd

Tribotics Ltd designs, manufactures, and supports specialist automated systems for customers in the UK and worldwide. We are a growing business with a strong focus on service, reliability, and customer support.

We are looking for a Service Coordinator to join our team and support our busy service and operations function.

The Role

This is a fast-paced, high-pressure, office-based role where no two days are the same. You will be responsible for coordinating service activities, managing multiple requests, and ensuring clear communication between customers, engineers, and internal teams.

This role involves managing multiple urgent requests at the same time and responding to changing priorities throughout the day, so strong organisation and the ability to stay calm under pressure are essential.

Key Responsibilities (not limited to):

Coordinating service requests and scheduling engineers Managing multiple jobs simultaneously with a high-level, global view Liaising with internal teams and external contacts, including customers and suppliers Prioritising work effectively in a busy, high-pace environment Providing updates and clear communication to customers and internal stakeholders Maintaining accurate records and service information Supporting the wider service and operations team as required

Skills & Experience:

Excellent time management and organisational skills Comfortable working in a high-pressure, busy environment Confident communicator, both written and verbal Ability to switch between tasks quickly while maintaining accuracy Strong problem-solving mindset Previous experience in coordination, admin, or service support is desirable but not essential

Suitability

This role would suit someone who enjoys being busy, likes solving problems, and is comfortable switching between tasks quickly.

This is an office-based role working standard business hours.

What We Offer:

Wage dependent on experience

A varied and hands-on role within a growing company

Exposure to UK and international service operations

Supportive team environment with opportunities to develop skills

Job Type: Full-time

Pay: 24,420.00-30,000.00 per year

Benefits:

Company pension Free parking On-site parking
Work Location: In person