Job Description

31,515 per annum + excellent benefits

37.5 hours per week



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Closing Date:

6th January2026



We are looking for an extraordinary person to become the Service Coordinator of the friendly teams at our two residential recovery services in Redland, Bristol. Cranbrook and Northumberland Rd are each a CQC registered Mental Health Recovery service, each is home to five adults and they are within a two-minute walk from each other.



The successful Service Coordinator will lead both teams in enabling individuals with complex mental health needs to create their own developmental programme with the aim of progressing to independent living. This will include supporting people to develop the strategies that underpin resilience, to learn the responsibilities of citizenship, to acquire practical living skills and establish themselves within the community of their choice.



You will be a creative and inspirational leader with great listening skills who will empower every individual in your team to be their best self at work. You will have an excellent understanding of person centred approaches and be committed to proactively promoting the psychological and emotional well-being of those you support.



You will work closely with the Registered Service Manager to establish these services as a high-quality provision within the Milestones Mental Health offer and ensure both services remain compliant with the legislation that governs the sector, meeting or exceeding CQC standards, while demonstrating and evidencing that both services provide excellent support for people.

Other responsibilities will include:

Taking responsibility for the day to day running of the service which will include planning and managing the rota to ensure that people get the support they need when they need it. Guiding the team to co- write and review support and risk management plans, ensuring that the people we support are at the centre of the process. Supervising staff, providing regular one to supervisions, organising team meetings, identifying and maximizing opportunities to develop the skills of each individual in the team and ensuring that their training is up to date. Participating in referrals and assessments for the service. Working within a set budget and monitoring expenditure as appropriate.

The successful candidate will:

Have strong leadership skills, ideally with some management experience. Be organised and practical, able to manage your time prioritise work in accordance with the imperatives of the service. Be competent in using IT applications, such as rota planning systems, or be able to learn these swiftly. Have experience of working in mental health, particularly working with people who have complex mental health needs. Be confident in responding to people who are experiencing acute mental illness, in dynamic risk management and developing escalation plans to ensure that people receive the support that they need. Have knowledge of mental health systems, processes and best practice with experience of working with trauma informed approaches.

Here at Milestones Trust we recognise that without the hard work, commitment and passion of our staff, we wouldn't be the charity we are today. That's why we are committed to rewarding you with a competitive pay and benefits package including:



34 days Annual Leave Entitlement (including all recognised public holidays) Get paid when you want - Access your money as you earn it and request your earnings before payday using Dayforce Wallet. Refer a Friend Scheme earning you up to 750 Company pension scheme, to help grow your retirement pot Generous Occupational Maternity/Paternity pay Learning and development opportunities for you to build your career Health Cash Plan on completion of probation giving you access to a minimum of 695 cash back for health treatments e.g. Dental, Therapies, Optical, Maternity/Paternity, NHS Prescriptions etc.

We pride ourselves with being able to offer staff opportunities to develop and progress their careers within the Trust.



For an informal chat about the role please contact Scott Tubby on 07443349381 or Email him at scotttubby@milestonestrust.org.uk



By applying for this role, you acknowledge that your personal data will be processed in accordance with our recruitment guidelines and applicable data protection laws. Please see our Privacy Notice for more details.



Please refer to our Refer a Friend policy for full details of eligibility and terms.



Milestones Trust is committed to the safeguarding and welfare of all the individuals that it supports, it expects the same commitment from all employees. If successful at interview an enhanced DBS check will take place. (Formerly CRB) A criminal record is not necessarily a barrier to recruitment. Committed to Equality and Diversity for all. Registered Charity No. 294377.