Job Description

Job Overview

We're Liftmaster Ltd, one of the UK leading independent importer and distributor of Garage Equipment in the UK.We are continually growing which brings new opportunities, this one, in our service department.

Description

Who do we want?

A team player!

Are you a

highly organised

administrator? A true

team player

who

thrives

in a fast-paced, energetic environment? Are you

passionate

about delivering exceptional customer service? Can you solve problems and think on your feet? Do you possess an outstanding

telephone manner

and first-class

organisation

and

prioritisation

skills? If the answer is "yes", then we'd love to hear from you!

Our growing service department has exciting opportunities for an experienced, highly competent Administrator to join our fabulous team of Service Controllers. Our portfolio of clients are based throughout the UK, ranging from independent garage equipment companies to the garage owner and garage equipment distributors.

Based at our Barnsley Branch, in Goldthorpe and reporting to the branch Manager, our Service Controllers are essential in ensuring the timely and accurate scheduling of installation, routine maintenance and emergency call outs. First class organisation and attention to detail is essential to be successful in this role.

You will be responsible for scheduling routine appointments for our customers alongside ensuring urgent emergencies are dealt with quickly and efficiently to ensure minimum inconvenience to customers. Candidates with the ability to forward plan and problem solve are likely to thrive.

We are looking for friendly, professional and engaging administration, fruitful relationships with customers at all levels. You will have excellent influencing abilities and a confident telephone manner which will enable you to resolve outstanding invoices and aged debts directly with customers, without need for escalation.

Candidates with a natural ability to absorb information quickly and an inquisitive nature are of particular interest. Detail-focused and solution-driven, you will probe customers to gather all relevant information required to process job requests quickly and efficiently. Candidates with good geographic knowledge of the UK are also highly desirable.

You will need good IT skills with a strong focus on Microsoft Outlook and Service Management programs.

What we need you to do:

Schedule appointments for service Engineers - installation, routine maintenance and emergency call outs Maintain an effective and accurate log of completed and pending client site visits Deal with general enquiries from clients and building long-standing effective relationships Answer incoming calls from customers to log emergency call out request Undertake general administrative tasks.
Good rate of pay, and training provided.

We are an equal opportunities employer and rely on diversity to deliver on our goals. We actively encourage applications from talented and qualified individuals regardless of race, gender, nationality, religion, sexual orientation, disability or age.

Job Type: Full-time

Job Types: Full-time, Permanent

Pay: 28,571.40-30,000.00 per year

Benefits:

Free parking On-site parking
Application question(s):

Do you have GCSE / Equivalent in Maths and English?
Education:

GCSE or equivalent (preferred)
Experience:

customer service: 1 year (preferred)
Work Location: In person