Job Description

Salfords, Surrey, United Kingdom 35567

-------------------

Overview

Rapiscan Systems is a world leader in advanced detection technology, delivering cutting?edge cargo and vehicle inspection systems that protect borders, ports, military sites, and high?security facilities. We design and manufacture innovative X?ray solutions that help customers detect threats, stop illegal activity, and operate with confidence.

Role Overview
We are now looking for a highly organised Service Coordinator to support our EMEA Field Service Team and ensure smooth, efficient, and customer?focused delivery of service activities. As a Service Coordinator, you will play a key role in the day?to?day running of our service operations. You will manage engineer allocation, customer requests, planned maintenance, and service?related administration while ensuring a consistent and high?quality service experience across the EMEA region.



Responsibilities





Key ResponsibilitiesCoordinate daily activities for the EMEA Field Service team. Allocate jobs to engineers and schedule planned maintenance. Create and issue customer service quotations and raise service orders. Manage non?project installations end?to?end. Support information flow from the out?of?hours call centre. Communicate with field service, account managers, supply chain, tech support, and partners. Liaise with overseas distributors and ensure accurate documentation. Track quotes and update bookings in D365. Post service orders and ensure cost/inventory accuracy. Ensure all field service jobs are closed with complete documentation. Support service admin and maintain accurate systems. Drive continuous improvement and scalable processes. Maintain KPIs and produce reports. Support management initiatives. Office?based with occasional travel.





Qualifications





At least 3-5 years' experience in a similar role D365 experience desirable Microsoft Packages Microsoft CRM

NOTICE TO THIRD PARTY AGENCIESOSI Systems, Inc. and its subsidiaries (collectively "OSI") does not accept unsolicited resumes from recruiters or employment agencies. If any person or entity, including a recruiter or agency, submits any information, including any resume or information regarding any potential candidate, without a signed agreement in place with OSI, OSI explicitly reserves the right to use such information, and pursue and/or hire such candidates, without any financial obligation to the person, recruiter or agency. Any unsolicited information or resumes, including those submitted directly to hiring managers, are considered and deemed to be the property of OSI. OSI Systems, Inc. has three operating divisions: (a) Security, providing security and inspection systems, turnkey security screening solutions and related services; (b) Healthcare, providing patient monitoring, diagnostic cardiology and anesthesia systems; and (c) Optoelectronics and Manufacturing, providing specialized electronic components and electronic manufacturing services for original equipment manufacturers with applications in the defense, aerospace, medical and industrial markets, among others.