Job Description

Royal Voluntary Service

has an opportunity available for a

Service Coordinator

to join our team in the

Shetland

Area.

You will join us on a

part-time, permanent basis

and in return, you will receive a salary of

13.19 per hour (FTE 24,023 per annum)

.

About the Service Coordinator role:

Our Health and Community Services provide support to people across Shetland who are isolated and lonely by helping them to reconnect with their communities and add value to their lives.




To coordinate and facilitate the operation of groups for older people across Shetland to relieve loneliness


and isolation. To also assist in the organisation and delivery of transport across the area, this may involve transporting clients as necessary.





Day to day co-ordination of the groups provision including but not exclusive to; activity planning and delivery,

organising refreshment provision and regular communication with group members and venues.
Day to day co-ordination of transport provision, including organising volunteers or drivers as well as covering

trips as necessary.
Co-ordination of volunteers, ensuring arrangements are in place for their recruitment and training. Providing

support and ensuring the value of volunteers within each group.
Delivering a high quality activity plan at groups, in line with best practice and feedback from attendees .Involvement in general administrative duties including data entry for the RVS Management Information

Systems.
Participate in local Fundraising for Royal Voluntary Service as agreed with Service Manager and Operations

Manager.

Location:

Home based with travel across the Shetland Area.

In order to fulfil this role, the successful candidate will need a full valid driving licence and access to a vehicle with business use car insurance.

Business mileage will be reimbursed via expenses.

Hours: 20 hours per week, Monday - Friday flexible within the week,

What you'll need:

Knowledge


Understanding of the benefit of group settings and activities for people living with dementia Safeguarding vulnerable adults A good geographical knowledge of Shetland and the road networks around the major towns.


Skills


Excellent communication and listening skills Good organisation and facilitation skills A valid driving license and access to a vehicle with business insurance (mileage paid / reimbursed)


Experience


Experience of working with older people Experience of working with or as a volunteer Delivering activities within a group setting Ability to proficiently use standard IT systems - Microsoft Office/Word/Excel, client database entry and
management.




PVG membership required - costs to be met by the employer

This is what you'll be doing:

To assist the Service Manager in ensuring that the service is delivered in line with service specifications. To help with the day-to-day coordination of the service/services including arranging appropriate service cover, by matching volunteers with clients, dealing with email and telephone enquiries, and any complaints, with Service Manager guidance. Undertake the promotion of the service with a view to ensuring sufficient recruitment of volunteers and Clients by attending in-person and online promotional events. To take an active part in the promotion of the service and to take full advantage of promotion opportunities offered within an allocated geographical area. To work directly with individual older people, over the phone and in person, and within their own homes, to develop and oversee the implementation of a personalised support plan aimed at increasing the service users social independence. To review and adjust this plan as required. To monitor and assist a team of Royal Voluntary Service volunteers within an allocated geographical area. The delivering of volunteer training, both remotely and in person, via pre-prepared training materials. To work within an allocated geographical area to collaborate effectively and appropriately with partner agencies to improve social independence amongst older people. Key collaborations with health and social care teams, GPs, housing bodies and associations, advice agencies, voluntary sector organisations and faith and community groups etc. To ensure that all promotions and partner working events and other key service data is correctly recorded on relevant Royal Voluntary Service databases, and that these are kept up to date, in-line with GDPR guidance. To attend and contribute to local area meetings with various stakeholders as required, both on-line and in-person, with a view to sharing and promoting RVS service information. To report any service shortfalls or potential contract deviations to the service manager at an early stage, and to help appropriately rectify these. To ensure all agreed standards of customer service and volunteer management standards are met as defined by the local Service Plan. Comply with associated statutory standards, policies, procedures and undertake personal training and development e.g. Health and Safety, Data Protection, safeguarding training etc. Administration as agreed by the Service Manager, including data entry in the Management Information System, dealing with correspondence and telephone calls. To undertake any other reasonable duties commensurate with the purpose and remit of the post as agreed with the Service Manager.

This is how you'll be doing it:

Decision Making

Generates and promotes solutions. Sees clearly which is the best way forward and makes decisions and commitments within appropriate time frames. Influences others to reach conclusions and gain agreements. Achieving this whilst also understanding when to take direction from the Service Manager.

Team Working

Shows respect for the views and contributions of other team members; shows empathy; listens, supports and cares for others; consults others and shares information and expertise with them; builds team spirit and reconciles conflict; adapts to the team and fits in well.

Planning and Organising

Plans activities and projects well in advance and takes account of possible changing circumstances; identifies and organises resources needed to accomplish tasks; manages time effectively; monitors performance against deadlines and milestones.

Networking

Easily establishes good relationships with volunteers, service partners and clients; relates well to people at all levels; builds wide and effective networks of contacts.

Adapting and responding to change

Adapts to changing circumstances; tolerates ambiguity; accepts new ideas and change initiatives; adapts interpersonal style to suit different people or situations; shows an interest in new experiences.

Coping with Pressures and Setbacks

Maintains a positive outlook at work; works productively in a pressurised environment; keeps emotions under control during difficult situations; handles criticism well and learns from it; balances the demands of a work life and a personal life.

Analysing Information

Enjoys analysing data and seeks to identify and explores the key elements in information before making rational judgements and commitments. Utilises facts and figures when planning and reporting and is concerned about accuracy and detail.

Enable Volunteers

Is able to demonstrate an understanding of how their role impacts and supports volunteers and their experience within the charity. Is ready to collaborate with the Volunteering Team and is willing to accept responsibility and accountability of their volunteer's journey and experience. Is not afraid to implement changes to their approach to volunteering.

Equality, Diversity, and Inclusion

Values difference and sets a positive example of inclusive behaviour in all interactions and promotes practices that celebrate equality and diversity in the workplace and the communities we serve. Is an active participant and encourages others to engage effectively with charity wide inclusion activities.

This is all the other great stuff you'll be getting:

Salary of 13.19 per hour (FTE 24,023 per annum) 26 days' holiday (pro rata) plus paid statutory Bank Holidays (pro rata) 2 days of Volunteer Leaver a year, pro rata Ten weeks' company sick pay following successful completion of probation A great pension scheme 2 x Salary Death in Service Benefit, subject to qualification Enhanced Family Leave schemes An employee benefits package that gives access to an exclusive rewards website to get discounts and cashback online A 24-hour doctor line, financial support with dental/optical and other therapies A free and confidential employee assistance programme with up to six face-to-face counselling sessions included Extensive online and on the job training to ensure you will succeed in your role Opportunities to discuss flexible working Opportunities to develop new skills and progress your career The chance to make a positive, lasting impact that changes lives, communities and society


If you feel have the skills and experience to become our

Service Coordinator

please click

'apply'

today, we'd love to hear from you!

If successful in your application for this role a DBS/PVG check will be made as part of your pre-employment checks.

This is the latest you'll be able to apply, providing we do not close to applicants early:

The closing date for this role is

4

February

2026.

However, we reserve the right to close this vacancy early should sufficient applications be received.

Please do not delay your application we often get a lot!

At Royal Voluntary Service our goal is to welcome everyone and build inclusive and diverse teams. We celebrate difference and encourage everyone to join us and be themselves at work. To find out more about our commitment to EDI, visit our website.




Join Royal Voluntary Service and together we can change lives, change communities and change society.




Other organisations may call this role Project Support Co-ordinator, Care Co-ordinator, and Volunteer Co-ordinator.