Service Coordinator

Solihull, ENG, GB, United Kingdom

Job Description

Job Overview




We are seeking an experienced and highly organized Coordinator . This new role is crucial for the continued growth of the UK&I business.

Key Responsibilities



Collaborate with Sales and Operations: Work closely with the sales team to understand client needs, align pricing strategies, and ensure quotes reflect current inventory and production capabilities. Improve Efficiency: Identify opportunities to streamline the process and implement best practices to improve team efficiency and accuracy. Customer Communication: Serve as a key point of contact for complex or high-value quotes, communicating directly with customers to address questions, provide pricing updates, and ensure satisfaction. Reporting and Analysis: Prepare reports on quoting performance, analyze win/loss ratios, and provide insights to management on pricing trends and opportunities for improvement. Team Development: Foster a collaborative and learning-oriented environment for the junior associates, providing ongoing feedback, training, and development opportunities.

What We Offer




Johnson Controls offers a competitive remuneration package based on qualifications and experience, including life and accident insurance for eligible employees. Our benefits package includes continuous training, professional development opportunities, and a supportive working environment. As part of our global team, you will be part of a diverse company that rewards excellence and inspires people to achieve their best.

Skills and Qualifications



Bachelor's degree in business, Finance, or a related field, or equivalent work experience. 3-5 years of experience in quoting, pricing, or sales support, with at least 1 year in a leadership or supervisory role. Proven ability to lead and manage a small team, with strong mentoring and coaching skills. Excellent attention to detail and a strong sense of accountability. Strong interpersonal and communication skills, with the ability to work effectively across departments. Advanced proficiency in Microsoft Office (Excel, Word); experience with CRM or quoting software is required. Familiarity with pricing models, financial analysis, and supply chain management is a plus.

Competencies



Leadership: Ability to effectively manage and develop a small team, while maintaining a positive and productive work environment. Analytical Thinking: Strong problem-solving and decision-making skills, with the ability to review complex data and provide accurate pricing. Collaboration: Capable of working closely with sales, operations, and customer service teams to meet client needs and company goals. * Process Improvement: Focused on continuous improvement, identifying areas where processes can be optimized.

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Job Detail

  • Job Id
    JD4103510
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Full Time
  • Job Location
    Solihull, ENG, GB, United Kingdom
  • Education
    Not mentioned