Job Description

We're a small, specialist family-owned fire safety and security company based in Syston, looking for an organised and customer-focused

Service Coordinator

to join our team.

The role:

You'll coordinate a small team of engineers, order materials and raise purchase orders, liaise with customers and ensure fire and security jobs run smoothly from start to finish. Delivering an excellent customer service experience will be at the heart of everything you do.

Why Join Us?

Work for a growing specialist fire & security company where your contribution truly matters

Enjoy the benefits of a small business environment with direct impact and responsibility Stable full-time hours with home working and an early finish on Fridays Supportive team culture with opportunities to grow and develop

Key responsibilities:

Scheduling and coordinating engineers Ordering materials and managing purchase orders Liaising with customers and suppliers Ensuring jobs are planned and delivered efficiently Maintaining service records and supporting smooth operations Editing and scheduling social media posts Accurate administration and record keeping using CRM system Receiving and making phone calls with customers / suppliers

About you:

Experience in service coordination, scheduling or operations (fire & security desirable but not essential) Strong organisational and time management skills Confident communicator with a customer-focused approach Comfortable managing multiple priorities Good IT skills, including Microsoft Office (excel, word & outlook) A proactive, problem-solving mindset

Hours & benefits:

Mon-Thu: 8:30am-5:00pm (office based) | Fri: 8:30am-4:00pm (working from home) Competitive salary (dependent on experience) Company pension scheme 20 days holiday plus bank holidays (increasing with service) Supportive, close-knit team environment

Closing date January 5th 2026

Interviews WC 12th January 2026

Start Date Monday 16th February 2026

Job Types: Full-time, Permanent

Pay: 28,500.00 per year

Benefits:

Casual dress On-site parking Work from home
Application question(s):

Are you willing to undergo an enhanced criminal/police background check, in accordance with local law/regulations?
Experience:

service coordination, scheduling or operations: 1 year (preferred)
Work authorisation:

United Kingdom (required)
Work Location: In person