Job Description

About Us

Adam Bernard Solicitors is a fast-growing law firm seeking a confident and motivated

Telesales & Call Centre Agent

to join our team. You will be responsible for handling both

inbound and outbound calls

, assisting potential clients, and supporting our departments with lead generation and customer service.

This is an excellent opportunity for someone with strong communication skills and previous telesales/call centre experience.

Key Responsibilities:

Handle

inbound calls

and provide accurate information to clients. Make

outbound calls

to follow up on enquiries and warm leads. Convert incoming leads into booked consultations or sign-ups. Maintain accurate call logs and update internal systems. Provide excellent customer service and build rapport with potential clients. Work closely with internal teams to ensure smooth client onboarding. Meet daily/weekly call targets and performance KPIs. Handle basic administrative tasks related to client communication.

Skills & Experience Required:

Minimum

1 year experience

in telesales or call centre environment (essential). Excellent verbal communication and telephone handling skills. Ability to work in a fast-paced environment. Confident, motivated, and target-driven. Good organisational skills and attention to detail. Ability to handle objections and convert leads effectively. Strong customer service mindset.

What We Offer:

Competitive salary Full training and ongoing support Friendly, diverse, and supportive team Opportunities for growth and development Professional office environment
Job Types: Full-time, Permanent

Work Location: In person