Job Description

Adam Bernard Solicitors is a dynamic and client-focused law firm committed to delivering exceptional legal services. We pride ourselves on building strong relationships with our clients and providing clear, professional, and timely advice.

Role Overview:

We are seeking a motivated and personable Telesales Assistant / Call Centre Agent to join our team. The successful candidate will handle both inbound and outbound calls, assisting clients and prospective clients with their enquiries, appointments, and service needs. This role requires excellent communication skills, professionalism, and a proactive approach to client engagement.

Key Responsibilities:

Handle inbound calls from clients and prospective clients in a professional, courteous, and timely manner. Make outbound calls to prospective clients to promote services, follow up on enquiries, or schedule consultations. Provide accurate information regarding the firm's services and procedures. Record call details, client interactions, and outcomes in the firm's CRM or call management system. Follow up on leads, referrals, and potential client enquiries as instructed. Maintain confidentiality and handle sensitive information with discretion. Meet and strive to exceed call and conversion targets. Support other administrative tasks related to client engagement as required.

Skills and Qualifications:

Previous experience in telesales, call centre, or client services is preferred. Excellent verbal communication and listening skills. Professional and friendly telephone manner. Strong organisational skills with attention to detail. Ability to handle multiple tasks and remain calm under pressure. Proficient in Microsoft Office Suite and CRM systems. Understanding of legal services is an advantage, but not essential.

Personal Attributes:

Confident and persuasive with a positive attitude. Self-motivated and target-driven. Empathetic and able to build rapport with clients quickly. Flexible and adaptable to changing priorities.

Benefits:

Competitive salary with performance incentives. Opportunities for professional development and career progression. Supportive and friendly work environment.
Job Types: Full-time, Permanent

Work Location: In person