Job Description

Job Overview

We are seeking a professional and dynamic Call Centre Representative to join our team. The successful candidate will be responsible for engaging with clients via inbound and outbound calls, providing exceptional customer service, and promoting our products and services. This role offers an excellent opportunity to develop your communication skills within a fast-paced environment, supporting both English and Spanish-speaking customers. The position is paid and suitable for individuals who are organised, proactive, and eager to contribute to our company's success.

Responsibilities

Handle inbound and outbound calls efficiently, ensuring high-quality customer interactions. Promote and sell products or services through B2B sales techniques and telemarketing strategies. Maintain accurate records of customer interactions using CRM software such as Salesforce. Provide detailed information about products and services, addressing customer queries professionally. Update customer details in the CRM system promptly and accurately. Follow up with clients to ensure satisfaction and foster ongoing relationships. Collaborate with team members to meet sales targets and improve overall service quality. Document call outcomes and relevant information in accordance with company procedures.

Requirements

Proven experience in B2B sales or telemarketing is preferred. Familiarity with CRM software, particularly Salesforce, is advantageous. Excellent communication skills in English; proficiency in Spanish is highly desirable. Strong organisational skills with the ability to manage multiple tasks efficiently. Ability to work well under pressure in a target-driven environment. Outstanding interpersonal skills with a professional attitude. Prior experience working in a call centre environment is beneficial but not essential. This role offers an engaging work environment where your communication skills can flourish while contributing to our organisation's growth. We welcome motivated individuals eager to develop their careers within a supportive team setting.
Job Types: Full-time, Permanent

Work Location: In person