Job Description

Ensure Our Customer's Voice is Heard and Supported: Tenancy Advisor

At Kingdom Group, we're growing thoughtfully to meet the needs of our customers and communities while ensuring we remain a trusted, accountable organisation. The work we do has never been more important, and supporting our customers is at the heart of delivering our vision of

Great Homes, Services, People, and Communities

.

We're looking for a

Tenancy Advisor

to work as part of the Customer Resolutions Team to provide exceptional customer service and experience to our customers.

This is an opportunity to shape how we work, ensuring that we're committed to delivering as One Kingdom to provide the highest standard of service to all of our customers.

The Role

As

Tenancy Advisor

, you'll:

Work as part of the Customer Resolutions Team to provide exceptional customer service and experience. Respond to customer queries efficiently and effectively through a variety of communication channels. Take responsibility for the full housing applications process for the Kingdom Group. Participate in void meetings to support the efficient and effective turnaround of properties, ensuring appropriate standards are met.
You will signpost tenants to relevant support, assist with the development of departmental processes and procedures, and act on customer feedback to improve service delivery.

Why Join Kingdom Group?

At Kingdom Group, every role is about making a difference. Every role directly contributes to improving lives, supporting communities, and delivering positive outcomes for those who rely on us.

Working here means joining a supportive, innovative organisation where your work truly matters. We're proud to hold

Investors in People Gold

and

Investors in Young People Platinum

accreditations, reflecting our focus on professional development, employee wellbeing, and creating a workplace where everyone thrives.

What We Offer

Kingdom Group is a forward-thinking organisation recognised with Investors in People Gold and Investors in Young People Platinum accreditations. We are committed to creating a diverse and inclusive workplace where everyone can thrive. You will find a supportive workplace that prioritises work-life balance, flexibility, and employee wellbeing and offers professional development opportunities in a collaborative, innovative environment.

About You

We're looking for someone who:

HNC level qualification in a relevant discipline, or equivalent Housing, Qualification, or equivalent experience At least two years of relevant experience The ability to confidently engage with a wide range of customers

Ready to Apply?

Apply through our website at:

https://www.kingdomhousing.org.uk/jobs/

This is your opportunity to use your expertise to make a real impact--ensuring Kingdom Group grows responsibly and continues to deliver meaningful change.

Closing Date:

21st of August

Interview Date:

29th of August

Anticipated Start Date:

September

Additional Information:

To discuss any of the roles or require reasonable adjustments as part of this process, please contact us on 01592 632577 or employeelifecycleteam@kha.scot

Kingdom is committed to contributing towards the eradication of homelessness. As part of that, we particularly welcome applications from people who are currently registered homeless or have been in the last 12 months. We will guarantee shortlisting to any applicant who meets that criteria and the essential criteria for the vacancy. If we offer you the role and you are homeless at that point, we will also offer you a tenancy in one of our properties as part of the Naumann Initiative. If you wish your application to be considered under the scheme, please state this under "Supporting information" on your application form.

Scottish Charity No: SC000874

Job Types: Permanent, Temporary
Contract length: 12 months

Pay: 32,599.00-35,895.00 per year

Work Location: In person

Reference ID: REQ000701