Job Description

The London Tideway Tunnel is a multi-billion-pound project designed to prevent storm sewage from discharging to the River Thames. The project will be soon commissioned and preparations for system acceptance are underway.



The role involves providing safety-critical asset isolations to support below-ground maintenance of the LTT. You'll engage with key stakeholders to ensure activities are planned effectively and deliver infrastructure and process improvements to the sewage network, focusing on KPIs and customer experience.



This is a great opportunity to develop within Thames Water and gain new skills. Ideal candidates have experience in planning and managing activities; water industry experience is preferred but not essential. Transferable skills from construction, military, utilities, engineering, or planning are highly valued.

What you'll be doing as a Tideway Coordinator:

To manage specific activities within a designated area, including leading on briefed projects and providing support on larger scale projects. This role will incorporate some or all the accountabilities listed below.


Provide safety critical isolations as an Appointed Person General (APG) to TWUL and LTT assets for all future below ground maintenance activities. Robust training will be provided to perform these tasks. Additional support function for the reviewing of Works Package Plans / RAMS / Maintenance RAMS. Additional resilience in development of Safe System of Works. Support the issuing of TWOSA's and associated permits to MEICA and Pump Hall access activities. Be part of the interface function between all stakeholders for below ground maintenance activities to take place. Co-ordinate briefed projects and activities, provide and deliver reports, presentations and analysis of data as necessary. Responsible for ensuring all aspects of H&S are managed correctly, by completing authorisations permits and site inspections. To monitor and report on all aspects of the projects that you are directly accountable for, to include H&S, finance, programme, risk and opportunity. Ensure compliance with internal processes and procedures and external Regulations and best practices. Deliver excellent customer service and continuous improvement.

Base location:

Can be based out of Abbey Mills - Stratford - E15 2RN, Greenwich Storm - SE10 8JL or Hammersmith (PS) - W6 9RS. Travel will be required to all three sites.

Working pattern or hours:

36 hours a week, Monday to Friday, working weekends and nights as required.

What you should bring to the role?

To thrive in this role, the essential criteria you'll need is:


Previous working experience in the water or a Similar industry. Good communication skills and proactive in approach. Experience of managing Health and Safety. Good understanding of customer expectations. An awareness of business procedures and processes. Ability to liaise at all levels and influence beyond span of control. High attention to detail. Full UK Driving Licence. Willing to enter the sewage network once essential training is completed.

What's in it for you?

Offering a salary of up to 45,000 per annum, depending on skills and experience. Annual Leave: 26 days holiday per year increasing to 30 with the length of service (plus bank holidays) Performance-related pay plan directly linked to company performance measures and targets Generous Pension Scheme through AON Access to lots of benefits to help you take care of you and your family's health and wellbeing, and your finances - from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance.

Find out more about our benefits and perks

Who are we?

We're the UK's largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It's a big job and we've got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

Learn more about our

purpose and values

Working at Thames Wate

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Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you'll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits.



If you're looking for a sustainable and successful career where you can make a daily difference to millions of people's lives while helping to protect the world of water for future generations, we'll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet.



Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.



We're committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that's extra time, accessible formats, or anything else just let us know, we're here to help and support.



When a crisis happens, we all rally around to support our customers. As part of Team Thames, you'll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It's also a great opportunity to learn more about our business and meet colleagues.

Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.