Job Description

Position Overview


A Technician is responsible for the set up and operation of audiovisual systems in a event environment while ensuring complete customer satisfaction. This position reports to a Technical Supervisor, Technical Manager, Senior Project Manager or a Technical Events Manager subject to function and region.


Key Job Responsibilities


Equipment Operation

Assist in cleaning, testing, maintaining, prepping and repairing equipment prior to an event Drive Results - Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of basic audiovisual equipment as listed in the technical qualifications section. Troubleshoot technical issues and resolve problems quickly as they arise. Do the Right Thing - Complies with all Company security and safety measures. Adhere to health and safety regulations and wear appropriate PPE. Report all health and safety issues to the HSE Manager or Project Manager onsite. At times the technicians will work as part of a team on larger scale projects.

Customer Service

Deliver World Class Service - Strives to exceed the expectations and needs of internal and external customers. Values People - Maintains a positive relationship with all clients through effective communication. Meets with guests on site to ensure that their needs are met and the equipment setup is working properly. Monitors events and checks in on customers throughout the day. Understands and fosters the hotel/venue/client relationship.

Technical Ability

Understands the technical aspects of the job and demonstrates basic operational ability to troubleshoot and problem solve with equipment and software issues. Handles equipment challenges and changes in a timely and professional manner.

Systems Knowledge

Do the Right Thing - Understands company processes, follows procedures and completes systems entry and paperwork accurately. Uses the equipment sheets to determine the equipment scheduled for set up and for strike. Interacts with other staff and outside vendors for equipment. See the Bigger Picture - Increases revenue by utilising floor up-selling techniques. Works with clients to finalise invoices.

Disclaimer:


The duties and responsibilities described are not a comprehensive list and may change, or additional tasks within


scope of work may be assigned at any time with or without notice, as necessitated by business demands.


Job Qualifications

High School Diploma or GCSE equivalent required. 1 year of customer service or hospitality experience is preferred. 1 year of audio visual experience or equivalent in educational environment is preferred.


Competencies


Deliver World Class Service

Hospitality Ownership

Do The Right Thing

Instills Trust Safety Conscious

Drive Results

Action Oriented

See The Big Picture

Tech Savvy

Value People

Communicates Effectively


Work Environment


Venue/Event spaces


Work is performed in many different environments with exposure to outdoor temperatures and to dirt, sand and/or dust at times. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio visual equipment and electrical components, and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends and holidays. Team members must adhere to appearance guidelines as defined by Encore.