Job Description

Title:

Trauma Intervention Service Manager

Location:

Gateshead / Newcastle Premises and occasional travel within Cumbria / Northumberland / Teesside / Durham

Hours:

21 hours per week

Contract Type:

Permanent Contract

Salary:

35,000 per annum FTE

Description

Tyneside and Northumberland Mind are looking to recruit an effective, highly motivated, and confident

Trauma Intervention Service Manager

to join their highly skilled team. The successful candidate will be part of a dynamic counselling service and will have clinical supervision provided.

The Trauma Intervention Service Manager

role requires a supportive and knowledgeable person, with professional and compassionate leadership skills, who has a commitment to provide effective support and therapeutic counselling to our clients. This Is a new role to work with children and young people who have experienced trauma and are Identified as at risk. The role will include assessment and allocation of counsellors to clients, empowering the trauma team and developing their skills, with a mixed caseload of 1-2-1 counselling. Up to date knowledge of trauma Informed practice is expected for this position.

Key Responsibilities

Provide Subject Matter Expert (SME) advise to the clinical team on trauma related matters.

Managing and supporting members of the counselling team

Ensure the quality of the output of the counselling project meets both ethical and service specific standards.

Conduct telephone assessment and allocate counsellors.

Be the point of contact for clinical questions from the counselling team.

Assist the Head of Service /Data Governance and Risk Manager with the collation of data and producing reports for the counselling services.

Be involved in the design and implementation of new counselling services.

Be the POC for clinical risk management of clients including CYP, vulnerable adults and sanctuary seekers.

Provide a range of counselling modalities to clients from across the counselling services.

Conduct regular audits with the HOS of the CRM system and ensure that it is being used effectively.

Conduct regular reviews of the counsellor's private notes/use of CRM

Attend and contribute to external and contract meetings with commissioners and other stakeholders

Expectations

Attend and contribute to meetings including counselling team, management team, board meetings and whole staff team events.

Be the point of contact for sessional/contract counsellors

Ensure that all responsibilities and activities discharged within this post are consistent with the terms and spirit of Tyneside and Northumberland Mind's policies.

The nature of the post will require flexibility in terms of ways of working to deliver on objectives.

The post holder is expected to travel to meetings throughout Tyneside and our area of beneficiary which may Include Cumbria and County Durham, plus occasional working of unsociable hours.

Qualifications

Essential

Qualified to at least degree level (level 5) in counselling. Supervisor Qualification (or working towards). Significant Experience of working with children and young people (3 years post qualification -minimum of 500 hours experience - primary and secondary). Enhanced DBS (Disclosure and Barring Service). Ability to carry out telephone counselling and Telephone assessments. BACP/UKCP accredited Counsellor/Psychotherapist.( or working towards). Experience of effectively contributing to Information Governance standards across an organisation. Experience of partnership working. Experience and Knowledge of different modalities of counselling, specifically trauma informed, creative media and other talking therapies. Knowledge and experience of safeguarding, professional boundaries, and risk Adept at using ICT including Microsoft applications. Ability to use a Case Records Management system and extract statistical reports. Experience of line managing staff.

Desirable

Experience of working at a senior level within a talking therapy service. Experience of dealing with public sector commissioners. Experience of working with trauma. Experience of working with GPs and practice managers. Driving License.
Tyneside and Northumberland Mind embraces diversity and promotes equal opportunities.

We are committed to being an anti-discriminatory organisation and positively welcome and encourage applications from diverse and marginalised groups.

We strive to be diverse and inclusive in our workforce, our commitment to equality, diversity and inclusion runs through our employee experience. We promote an inclusive workplace where our staff can bring their full selves to work and strive to ensure that everyone is offered equality of opportunity to achieve their full potential. In recruiting our team, we welcome the unique contributions that you can bring in terms of your culture, ethnicity, race, sex, gender, age, religion, disability and sexual orientation and beliefs.

Disclosure and Barring Service (DBS check)

This post is subject to a Disclosure and Barring Service (DBS) check.

Conditions of employment

In the light of legislation [Section 8 Asylum and Immigration Act, January 1997], as a condition of being able to commence employment, the successful candidate will be required to provide documentation to prove that they are able to work in the UK. Such documents will include one or more of the following, as appropriate:

National Insurance number

Birth certificate or British passport

Certificate of registration, or naturalisation as a British citizen

Passport or documentation evidencing citizenship of an EEA country

Probation

The probation period of this role is 6 months.

Expenses

Out of pocket expenses will be payable at rates set out in Tyneside and Northumberland Mind's expenses policy.

Holidays

On joining, pro rata on a 24 working days per annum (plus Bank Holidays). Thereafter, the holiday entitlement increases depending on length of service. (The holiday year runs from 1 April to 31 March.)

Tyneside and Northumberland Mind Pension Scheme

Tyneside and Northumberland Mind has a group personal pension plan. Further details about the pension plan are available from the Finance Manager.

How to Apply

Please submit a detailing why you are suitable for the role based on the criteria in the Job Role, also a current to our Head of Client Services;

Caroline.Cogdon@tynesidemind.org.uk

Closing Date for applications:

7th July 2025

Interview date:

Week Commencing 21st July 2025

Tyneside and Northumberland Mind is an Equal Opportunities employer and will apply objective criteria to assess merit. It aims to ensure that no job applicant or employee receives less favourable treatment on the grounds of colour, nationality, religion, ethnic or national origin, sex, marital status, sexual orientation, age or disability or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.

Selection criteria and procedures are always reviewed to ensure that individuals are selected, promoted and treated on the basis of their relevant merits and abilities. All employees will be given equal opportunity and where appropriate and possible, special training to enable them to progress both within and outside the organisation. Tyneside and Northumberland Mind is committed to a programme of action to make this policy fully effective. Candidates who consider that they have not been fairly treated should write to the Chief Executive Officer, Tyneside and Northumberland Mind, Tru Knit House 3rd Floor, Carliol Square Newcastle NE1 6UF within seven days of an interview, after which the matter will be investigated.

Job Types: Part-time, Permanent

Pay: 35,000.00 per year

Expected hours: 21 per week

Benefits:

Additional leave Casual dress Company pension Health & wellbeing programme Private dental insurance Private medical insurance
Application question(s):

Have you submitted a covering letter detailing why you are suitable for the role based on the criteria in the Job Role, alongside a current copy of your CV?
Work Location: In person

Reference ID: Trauma Intervention Service Manager