Job Description

Venue Manager: Locked In A Room - Bristol

START DATE ASAP

Locked In A Room is one of the UK's largest escape room experiences with venues in Bristol, Milton Keynes, Southampton and Exeter. We are now looking for a Venue Manager for our Bristol Venue!

Participants are "locked in a room" with a series of tests, puzzles and clues that, combined with teamwork, will allow the unlocking of the room's mystery and hopefully a successful escape, challenging them every step of the way.

The role of Venue Manager is a varied position that requires applicants to be confident in customer facing roles, happy with performing and diligent with back of house duties.

You will play a vital role in both operational and strategic elements of the business, face (and conquer!) various challenges on a daily basis and develop leadership skills in a fun and creative environment.

This position is perfect for someone seeking progression and development in a growing industry; all levels of management are hands on and pro-active and working in a culture of open communication.

Enthusiasm, discipline and initiative are vital characteristics, coupled with strong communication and leadership skills.

Responsibilities and Duties

The Job

As Venue Manager you will:

- Lead by example, in order to offer exceptional customer service and maintain the highest possible standards while also coaching and training staff to uphold those standards too.

- Hold responsibility for the day to day operational tasks of the business (rotas, cash handling, stock and team management); these will also be complemented by more specific duties to aid the progression of the venue both short term and long term.

- Ensuring the venue is always looking its best, be it keeping up our high cleanliness standards or maintaining our rooms and puzzles.

- Ensure that the venue is abiding by company policy and health and safety regulations on a day to day basis.

- Work closely with the Regional Manager in any ad hoc duties that may arise including venue maintenance, creative development of the event and various projects throughout the year.

You must also be able to carry out all tasks that the rest your staff can do, this includes:

- The monitoring and resetting of rooms

- Hosting groups as they enter and/or performing, as part of the immersive theatrical element of the event.

Qualifications and Skills

The Applicant

Essential:

Organised, with a high attention to detail Reliable, with great timekeeping Strong leadership skills Team player - always ready to get stuck in with your team! At least 3 years working in a customer facing role At least 2 years Management experience Being able to work long hours and have a flexible timetable:

able to work weekends and evenings.

Preferred:

Current First Aid qualification DBS checked

Preferred (but not essential) experience in at least one of these areas:

. Event/venue management

. Event/venue front of house experience

. Background in immersive events/live theatre

. Event marketing/promotion

Hours: 30hrs per week minimum

We offer paid 30 min breaks, discounted games and team incentives throughout the year!

If this role is for you, please apply with a CV and a cover letter explaining what skills you have that are relevant to the role!

Job Types: Full-time, Permanent

Pay: 16.10 per hour

Application question(s):

Are there any days you are unavailable to work? Why do you want to work with us at Locked In A Room?
Experience:

Management: 1 year (preferred) Acting: 1 year (preferred)
Work Location: In person