Job Description

Veterinary Receptionist - Part-Time (35.75 hours per week)

Location:

Primarily Tiptree & Witham branches (with cover required across all branches)

Are you an

enthusiastic, motivated, and caring individual

with a passion for delivering

exceptional customer service

? We are seeking a

Veterinary Receptionist

to join our busy and supportive team, providing

gold-standard care

to our valued clients and their pets.

About the Role

As a Veterinary Receptionist, you'll be the

welcoming face of our practice

, greeting clients and their pets with empathy and professionalism. Your responsibilities will include:

Managing busy telephone lines and scheduling appointments Handling email correspondence and client queries with care Processing payments, managing stock, and assisting with account and insurance queries Ensuring the practice remains clean, organised, and well-stocked Providing administrative support and occasionally assisting the clinical team with animal handling during consultations (non-clinical tasks)
This role is mainly based at our

Witham branch

, with shifts across other branches as required. The position will involve

a mixture of shifts, including late shifts

.

What We're Looking For

We are seeking someone with

proven customer service experience

(experience in a veterinary or medical setting is a bonus, but not essential).

You will have:

A passion for client care and strong communication skills Excellent IT proficiency (Excel, Word, Outlook) Strong organisational skills, attention to detail, and a proactive attitude Flexibility to work across multiple branches and varied shifts
Full training will be provided on-site, making this a fantastic opportunity to build your skills and knowledge in a supportive environment.

Working Hours

35.75 hours per week

Monday, Thursday & Friday:

8:15am - 7:00pm

Saturday rota:

1 in 4 Saturdays, 9:00am - 11:00am (Tiptree branch)

Flexibility to cover shifts at other branches when required

What We Offer

You will benefit from:

Pro rata annual leave Enhanced family-friendly policies Cycle to Work scheme Employee wellbeing initiatives Learning and development opportunities via the IVC Evidensia Academy

Pawsome Benefits

- discounts and cashback with hundreds of retailers via Reward Gateway Pension scheme Discounted staff pet care
? If you are a people-focused, organised individual who loves working in a supportive team and making a difference to pets and their owners, we'd love to hear from you!

Job Types: Part-time, Permanent

Pay: From 12.21 per hour

Benefits:

Company pension Employee discount On-site parking Store discount
Ability to commute/relocate:

Colchester CO5 0SU: reliably commute or plan to relocate before starting work (preferred)
Education:

GCSE or equivalent (preferred)
Experience:

Customer service: 1 year (preferred)
Work Location: In person