Full time 8:30am-4:30pm Monday-Friday, Alexandra Palace
AND 10am-2pm Sunday (1 in 4), Finchley
Location:
Based at Two By Two Veterinary Centre, 20 Palace Gates Road, Alexandra Palace, London N22 7BN
Sundays and providing holiday cover at 178-180 Long Lane, Finchley, London N3 2RA
Salary range:
24,500-25,500
About Two By Two Veterinary Centre
Two By Two Veterinary Centre is a popular and busy independent veterinary group in Finchley with modern and spacious facilities. In 2025 we opened our Alexandra Palace branch. We are proud to have built up a loyal community of clients and their pets who are looking for a friendly, caring and individually tailored service that puts pets health and wellbeing first and foremost.
We welcome pets of all shapes and sizes - whether they come with fur, beaks, scales or feathers. We always go that extra mile to give clients and their pets the very best level of support, care and professional advice that animals inevitably need through life. Join our dynamic and friendly, professional team and be part of Two By Two Veterinary Centre's growth.
About the Role
The role of veterinary receptionist is critical to the smooth running of the busy practice and in providing a positive first impression to clients on the telephone, via electronic communication and our app, and visiting the premises in-person. You will establish and maintain good communication and relationships with clients and staff. This is a desk-based maternity cover contract with possibility of extension. This is a full-time role only.
Receptionists must possess excellent customer service skills, a good critical thinking and problem-solving skills, compassion, a positive attitude, followthrough and excellent communication skills. The role will involve advising on and selling our products and services, maintaining the diary online, and taking payments. Maintaining a professional appearance and being punctual is expected.
Person Specification
You should have at least 6 months' prior experience of customer care in a veterinary environment
. Excellent computer literacy is required and learning to utilise the functionality of the practice management system is key to this role. You will have a high standard of spoken and written business English and an excellent telephone manner. You will be confident in running the front of house in the new branch, and working with the Director.
Importantly, you will have a friendly, positive and helpful manner with the ability to use tact and discretion when working with sensitive issues. You should have the ability to handle pressurised, situations, show initiative and respond positively to change.
You must be prompt and have excellent attendance, as you will be a keyholder responsible for opening up and closing the practice. The role will involve some lone working.
Major Responsibilities
You will be responsible for the prompt and efficient answering of the telephone, responding to emails and phone messages, using our app to engage with clients, greeting of clients and their pets and registering clients and booking appointments on the system.
Other responsibilities include maintaining high standards of cleanliness and tidiness in the reception and front-of-house area including the pet boutique, over the counter payments and sales, mailings, computer operation. You will also be responsible for filing.
Receptionists will assume the responsibility for acquiring the medical and legal information necessary for the performance of their duties.
Core Duties
Provide excellent customer care to current and prospective clients, working patiently and compassionately
Be the initial employee to address and attempt to resolve customer enquiries and complaints
Answer and triage phone calls from clients
Communicate with clients via PetsApp
Client call-backs and emails in a timely fashion
Filter unsolicited cold calls from sales businesses
Open mail, package and post outgoing mail in a timely manner
Contact no-show appointments to reschedule
Take deposits and process payment for services and enter into the client record
Perform day-end financial procedures (training provided)
Schedule appointments and schedule procedures
Setup new client records and check-in clients
Manage record requests between other veterinary practices
Serve as initial source of information to clients
Generate and verify the accuracy of generated invoices
Relay appropriate information to/from clients to veterinary surgeons/nurses and/or management
Generate prescription requests
Sign clients up to monthly pet plan and insurance policies
Support the Director with administrative tasks as required
Keep reception area and waiting room and other areas clean and tidy daily
Other Duties
Use computer software
Remind owners to fast patients prior to surgery
Maintain proper documentation in the electronic medical record. Scan hardcopy documents and attach these where appropriate
Be environmentally sound when possible
To provide advice to clients on retail products and advise clients on their suitability
Take digital photos of clients' pets where possible and attach them to the computer record
To understand and always adhere to Health & Safety protocols
You will be required to work in Finchley in 2025, and covering leave there in 2026
Knowledge And Skills
Excellent computer literacy
Financial literacy
Excellent customer service skills
Previous experience in a veterinary environment (6 months) or medical reception or similar
Knowledge of veterinary clinic procedures and terminologies advantageous
Highly organised with an ability to prioritise
Five GCSEs, including Maths and English at grades A-C/ 9-4 Relevant qualifications an advantage
Training
Training will be provided to cover
o Using the practice management system
o Using PetsApp and other systems
o Practice protocols
o Stocked pet care, and common products
o Health & Safety
o Insurance
Attendance at relevant in-house training sessions
Attendance at appropriate training courses in person or online which will enhance skills and personal development, and which can be reasonably expected from an employee
This job description does not necessarily cover every task or duty that might be assigned. There may be additional responsibilities assigned as the needs of the business dictate. Subject to a three-month probation period.
Benefits
Salary range: 24,500-25,500
Nest Pension
21 days annual leave plus 8 days bank holiday
Day off on birthday
BUPA Employee Assistance Programme
No OOH or Saturday shifts
Discount on care for your pets
Apply now!
Previous applicants are welcome to apply if they have previously worked in a veterinary setting. To apply, please send your CV to saskya.monchar@twobytwovets.co.uk for the attention of Saskya Monchar.
Please include your name, contact tel and email, and area where you live as it must be within reasonable commutable distance, as well as details of qualifications and work record on your CV. Thank you for your interest in this role. We will respond to candidates who we would like to progress with. References and DBS check required for the successful candidate.