Job Description

Veterinary Receptionist, Northwich Vets, Cheshire.

An exciting opportunity has arisen for a dedicated and enthusiastic individual to join our front of house team here at Northwich vets. To help with our ever growing team, the role will need to suit a confident, caring and highly efficient person who can work in a fast-paced environment and enjoys communicating with clients and colleagues.

The suitable candidate needs to be able to multitask effectively, combined with a compassionate and approachable manner and have excellent communication skills. The hours are flexible and so we are looking for a candidate who will fit that criteria who has scope to work a flexible shift pattern.

Responsibilities of job include:

Greeting our clients and their pets, always maintaining a professional and compassionate approach.

Happy in handling difficult conversations

Using our practice management system to arrive patients and book appointments.

Confidence in diary management.

Answering a high volume of incoming telephone calls, being the first point of contact when dealing with stressed and/or upset clients, dealing with the issues in a timely and compassionate manner.

Taking payments inhouse and over the telephone.

Discussing healthcare plans and general enquiries throughout the day, allocating appropriately.

Ensure waiting rooms are always maintained to a high standard of clinical cleanliness and kept inviting and fresh.

Handling and dispensing medication (Once vet has dispensed with instructions) handing out to clients and answering any questions when needed.

Managing and replying to emails in a timely manner.

Requirements of candidate:

> Welcoming and friendly manner.

> Ideally have veterinary background and/or dealings within veterinary environment

> Experience working front of house or in a similar role would be beneficial.

> Must be enthusiastic and self-motivated.

> Enjoys human interactions.

> Flexibility

> Strong communication skills with high ability to multi-task.

> IT literate.

> Works well in a team.

> Ability to work under pressure in a fast-paced environment.

> Positive personality.

If you share our passion for delivering outstanding pet care and first-class customer service and would like to join our team, we would love to hear from you.

The role specifics are as follows:

Part time 30 hours +/- flexible over a number of days, plus one in 8 Saturdays, 8.30-12.30pm.

Statutory holiday allowance (based on above hours) which increases with time of service.

Competitive pay, experience dependent.

Staff discounts.

Company pension scheme.

CPD encouraged.

Job Type: Part-time

Pay: From 12.50 per hour

Benefits:

Company events Company pension Employee discount
Ability to commute/relocate:

Northwich: reliably commute or plan to relocate before starting work (required)
Experience:

Receptionist: 3 years (required) Customer Service: 3 years (required) reception: 3 years (required)
Work Location: In person