Job Description

We're on the lookout for a warm, experienced Receptionist to join our friendly and supportive team here at Deane Vets in Taunton, Somerset. If you love working with animals and people, and enjoy being the friendly face welcoming clients and their pets, this could be the perfect role for you!

Your days will be varied and rewarding--answering phones, booking appointments, managing payments, helping clients with health plans, and supporting the smooth running of our clinic. You'll be part of a great team, ensuring every visit is a positive experience for both pets and their owners. What You'll Be Doing:Greeting clients and their pets with a warm and compassionate smile
Managing appointments and diary bookings, including online and emergency slots
Handling calls, emails, and other client communications efficiently
Supporting clients with registrations for health plans and answering questions
Taking payments, cashing up, and managing client orders and prescriptions
Keeping reception, waiting areas, and consulting rooms clean, welcoming, and well-stocked
Helping out with general admin and ongoing training


About Us

We're a close-knit, caring small animal practice on the outskirts of Taunton. Whether you love the nearby coast or enjoy city life in Bristol or Exeter, we're ideally located for the best of both worlds. We pride ourselves on providing top-quality veterinary care in a calm, professional environment where teamwork and support are everything.

Our team includes 3 receptionists, 6 vets, 8 registered veterinary nurses -- and we all work together to provide the best care possible. We're a busy but happy place to work.

Who We're Looking For

If you've got experience in a busy veterinary practice or a similar customer-focused role, and you're friendly, organised, and love working with people and pets, we'd love to hear from you! Great communication skills and attention to detail are essential. Minimum of 1 year office-based experience. Good level of education (minimum 5 GCSEs Grade C or above). Reliable with excellent time management skills.
This role is very busy but is truly rewarding and fulfilling.

Experience Required:At least 1 year working as a Veterinary Receptionist (preferred)
At least 1 year in customer service (essential)


Your shift pattern



This is a Part-time, permanent role (Average 24.5 hours/week, excluding lunch/breaks), evening shifts between 2 pm and 7 pm Monday to Friday as the rota needs plus every other Saturday 8 am-1 pm

If you're ready to be part of a friendly, caring team and make a real difference to pets and their owners, we'd love to hear from you

In addition to a competitive salary, you will benefit from:6.6 weeks annual leave Additional annual leave for your birthday which will be added to your holiday allowance Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay Cycle to work scheme Initiatives focused on employee wellbeing Non-accidental injury support Learning and development opportunities via the IVC Evidensia Academy Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers Pension scheme Discounted staff pet care

Up to 15,609.30 DOE