Job Description

Victim and Witness Care Co-ordinator

=========================================


Force
Cambridgeshire Constabulary
HIDDEN - Role Type
Police Staff
Contract Duration
Permanent
Contract Type
Full Time
Department
Criminal Justice & Custody
Location
Thorpe Wood
Grade
Scale 5
Salary
29,109

Please note, if this is a paid role and the role is part time then the salary quoted will be pro rata based on the hours worked per annum.


Allowance
Weekend Working Allowance
Annual weekend working hours
32.16
Hours / Week
37
Closing Date
11/07/2025, 23:55



As a Victim and Witness Care Co-ordinator you will provide end to end support to victims of crime and ASB from the initial report to Police or self-referral through to the conclusion of any criminal justice process and beyond if required. You will provide victim and witness advocacy, championing the needs of the victim and witnesses and identifying and providing the necessary support where required.


We are looking for a person who has the ability to provide a consistently excellent level of service to victims and witnesses. You will be passionate about customer service and building relationships with partner agencies to ensure that victim and witnesses receive support to suit their individual needs.


The successful candidate should have excellent interpersonal skills, as well as written and verbal communication skills. The ability to work within a team is essential as is experience of call handling with the general public. You should have experience of managing a high workload and be able to work under pressure. You will be willing to learn a wide variety of operating systems and policies.


An understanding of the issues faced by various victim groups would be useful as well as an awareness of the Victims Code of Practice and other guidance and legislation around victim & witness care. Having strong cultural awareness and/or language skills would also be an advantage.



This role is predominantly office-based and involves a significant amount of telephone contact with victims and witnesses referred to our service. There are working from home opportunities once fully trained. The post holder will be expected to work on a rota basis ensuring office cover between the hours of 08:00am until 07:00pm. The post holder will also be expected to work a Saturday every six weeks.


If you have any questions about the role then please contact the Victim and Witness Hub Delivery Manager via

VictimandWitnessHub@cambs.police.uk

Additional Information

All internal applicants

must

have successfully completed their probationary period to apply for this role.


Internal applicants within Hertfordshire Constabulary, Cambridgeshire Constabulary & Bedfordshire Police should upload either a CV or provide relevant skills, experiences and qualifications on Word/PDF document.


This vacancy is live to those at risk of redundancy and will remain open to redeployees until a final offer has been agreed with a successful candidate and accepted by them. Redeployees at risk of redundancy will take priority over all other applicants at any point during the recruitment process. If a redeployee does apply and is successful, they will remain on their home force's terms and conditions.


As a Disability Confident leader, we take personal responsibility to help create an inclusive workplace, where police officers and staff respect one another, feel valued for their differences and can be themselves. We are committed to providing workplace adjustments, wherever needed so everyone feels welcome and can flourish. If you have a disability and you meet the minimum criteria for the position you are applying for, you will be entitled to an interview under the 'Offer an Interview Scheme'.

It is recommended that you download and store a copy of the role profile as this will no longer be available once the advert has closed.

To enable us to deliver outstanding policing for everyone, we need people from all backgrounds with a range of professional and life experiences so that we are truly representative of our communities.

Why work for Cambridgeshire Constabulary?

We have gained a reputation as a pioneering and innovative force, responsible for policing a large diverse, multi-cultural population.


If you are looking for a fresh challenge which offers a genuine opportunity to make a real difference to people's lives, variety and the chance to broaden your experience, then we are the force for you.

Benefits include:

Access to the local government pension scheme (police staff) or Police pension scheme (Police officers) including career average, employer contributions and death in service. Paid leave days depending on force and length of service (police staff - 24 to 33 days, police officers 22 to 30 days). Paid sick leave of six months full pay and six months half pay (depending on service). Occupational maternity, adoption, and paternity pay (dependent on service). Carers and discretionary leave. Flexible working arrangements including compressed hours, flexible shifts, job share, annualised hours and agile working (depending on role requirements). Gym facilities, weekly yoga classes, exercise classes, squash facilities, exercise space etc. are available (depending on location). Each force has its own sports or sports and social club, offering discounts, trips, and events. Cycle to Work scheme. Access to Blue Light Card providing discounts to Emergency Services on the high street and online. Access to Police Mutual providing financial support including savings plans, insurance, breakdown cover, loans and independent financial advice. Employee Assistance Programme. Various support groups including Black and Minority Ethnic (BME) Support Group, Christian Police Association (CPA), Disability Awareness Network (DAWN), Lesbian, gay, bi-sexual & transgender (LGBT), Menopause Action Group, Police Chaplains. Access to a Trade Union (UNISON)/Staff Association (Federation). The Backup Buddy Police Support app is designed to help with mental health issues and gives practical advice and support as well as a range of podcasts. Opportunities for development and further study including Further You Talent Management, Be You BCH Senior Leadership Programme, and supervisory leadership workshops.

Equality, Diversity and Inclusion

We are working hard to increase diversity and inclusion within the Constabulary, where communities are under-represented, including those from Black, Asian and Minority Ethnic communities, people of all ages, abilities, faiths, religions and gender, LGBT communities and those from other disadvantaged or marginalised backgrounds, who share our values and wish to make a difference to the communities we serve.


All applications will be treated on merit, based on the evidence provided in your application and suitability for the role you have applied for.



Disability confident leader logo

Flexible Working

All requests for flexible working patterns will be considered and will be dependent on the role.

Recruitment and Selection Policy

Internal applicants who are at risk of redundancy or in need of redeployment and pass the selection process, will be offered the role over the remaining internal and external applicants.

Police Barred and Advisory Lists

Individuals placed on the Police Barred and Advisory lists will not be considered for employment by the police for a minimum of 5 years from the date of listing in the case of gross misconduct, or 3 years from the date of listing in the case of poor performance.

Vetting and Safeguarding

We are committed to safeguarding and operate safer recruitment processes, to ensure a police service that employees are proud to work for because they feel safe, valued and part of a happy and supportive work environment. All employees and volunteers therefore will be subject to background checks including vetting and references.