Job Description

At CareCo, we make every day easier for people.

As the UK's leading mobility retailer, our goal is to make sure that everybody who needs a helping hand not only gets one, but that they get the one that works for them. A career at CareCo is about being part of a team that helps to achieve that.

Our Hub Returns/Warehouse Administrator is responsible for all returning products that come through our Taunton Depot, ensuring the relevant procedure is followed upon their return and logged accordingly on our internal system.

This role will also work closely with our Home Assembly Drivers in the preparation of their daily deliveries, ensuring that stock is accurately pulled and assembled in time for their next run, as well as any stock deliveries are processed accordingly throughout the week.

This is a full-time permanent position, covering 40 hours over a Monday to Friday week, based out of CareCo's Taunton site.

What are my responsibilities?

Effectively list and record returns from our Logistics and Servicing Teams. Ensure checklists are completed and relevant photos taken where necessary. Inspect all returned stock, verifying paperwork/returns tags. Ensure all returned items are stripped of customer information including receipts and courier labels in line with GDPR. Take in delivery of daily transfers using provided MHE and organise into the correct location accordingly once the order has been booked . Pick and assemble the following days' products for the daily runs, ensuring all are tested and of the specification ordered. Dispatch orders from our system (OrderWise) once completed, clearly displaying delivery notes. Distribute any customer repairs to the Engineering Department area via HHT. Re-box, palletize and wrap all returned products, ready for return to CCHQ (if necessary). Create transfer of any items being returned to CCHQ and confirm courier collection Input clear notes into the customer account on our system, ensuring all information is correct and relevant customer notes have been reviewed. General warehouse duties, including removal of cardboard and waste and keeping the area tidy and safe to work within. Effectively communicate and report repair findings to the Contact Centre Advisor responsible for the customers' claim, informing them of the reason the repairs were necessary and what has been undertaken to resolve them. Attend meetings with the Workshop Engineering Team to discuss current practices, workflow of the department, and to stay up to date with any persistent issues or problem products that may arrive within the workshop.

What qualifications & skills are required of me?

GCSE Grade 4 or above in English & Mathematics Strong attention to detail to accurately process returned items, track stock and maintain documentation. Effective communication skills, both verbal and written. Ability to prioritise tasks and manage time effectively to ensure timely processing of returns. Capacity to handle a high volume of transactions while maintaining accuracy and efficiency. Flexibility to adapt to changing priorities and responsibilities in a fast-paced environment. Previous experience within a similar role would be ideal, but not essential. Proficiency in using relevant software and systems for managing returns, such as ERP systems and customer relationship management (CRM) software would be ideal.

What would working for CareCo offer me?

Up to 30,000 per annum, depending on experience. 32 days annual leave (including bank holidays), with extra days when you stick with us Access to our employee assistance programme, a 24-hour confidential helpline to support through any life issues. Access to CareMiles, our exclusive staff benefits platform, including a Cycle-to-Work scheme and multiple discounts at various high street brands and supermarkets! Free on-site parking and free yearly flu jabs. 25% employee discount.
Job Types: Full-time, Permanent

Pay: Up to 30,000.00 per year

Benefits:

Company pension Cycle to work scheme Discounted or free food Employee discount Enhanced maternity leave Enhanced paternity leave Free flu jabs Free parking Health & wellbeing programme Life insurance On-site parking Referral programme Store discount Work from home
Schedule:

8 hour shift Monday to Friday
Ability to commute/relocate:

Bridgwater TA6: reliably commute or plan to relocate before starting work (preferred)
Experience:

warehouse administration: 2 years (preferred)
Work Location: In person

Reference ID: Hub Returns/Warehouse Admin - Taunton