Job Description

Warehouse Manager - World Duty Free


Location: Birmingham Bond
Full-Time 38.5 hours per week, 5 days out of 7


Competitive Salary + Excellent Benefits


Join World Duty Free, a global leader in travel retail, and be at the core of our high-performing logistics operation. We're seeking a skilled Warehouse Manager to lead our 7-day operation, drive efficiency, and deliver exceptional service to both internal and external customers.


Key Responsibilities:


Deliver the overall logistics strategy in partnership with internal and external stakeholders.


Lead with integrity, motivating, developing, and retaining a high-performing team.


Provide exceptional, accurate, and timely service that supports continuous improvement.


Ensure full compliance with Health & Safety, security standards, and sustainability milestones.


Manage and deliver operational KPIs using structured processes and procedures.


Promote and model a strong, positive culture of safety and compliance.


Maintain Known Supplier status by fulfilling all audit, CAA, DfT, and H&S requirements.


Collaborate with Supply Chain teams to ensure seamless stock flow to retail outlets.


Manage location-based property maintenance in line with budgets and planning.


Oversee on-site contractors in alignment with facilities compliance standards.


Lead the implementation of customs measures and regulatory requirements.


Identify and act on opportunities for continuous improvement in efficiency and productivity.


Ensure ongoing compliance with all NXCT training under the Known Supplier Programme.


What We're Looking For:


Proven leadership in warehouse/logistics management within a high-volume environment.


Strong knowledge of H&S, security compliance, and regulatory standards.


A hands-on leader with a passion for developing people and processes.


Excellent communication, problem-solving, and organizational skills.


Experience working within customs-regulated environments is an advantage.


Why Join Us?


Be part of a globally recognised retail brand


Thrive in a dynamic, fast-paced environment with strong team culture


Enjoy excellent benefits including staff discounts and career progression